VeilMaps Terms of Service

1. Agreement, eligibility, and related terms

By creating an account, starting a trial, purchasing a plan or credits, accepting an invitation, or otherwise using the Service, you accept these Terms and the Privacy Notice. If you use VeilMaps for an employer or other organization, you represent that you have authority to bind that organization; “you” then includes both you and that organization.

You must be at least 18 or the age of legal majority where you live. A person age 13 through the applicable age of majority may use the Service only with a parent or legal guardian who accepts these Terms and supervises the account. The Service is not directed to children under 13.

An order form, enterprise agreement, data processing addendum, or provider-specific notice may add terms. If there is a direct conflict, the signed order or addendum controls for that subject. Provider licenses and attribution requirements continue to apply to provider data even when these Terms are silent.

2. Accounts, credentials, and organizations

• Provide accurate account information and keep it current.
• Protect credentials, recovery methods, devices, API tokens, and share links.
• Notify us promptly at info@findveil.com of suspected unauthorized access.
• Do not share a personal login; use seats, invitations, roles, and service credentials provided for that purpose.

Organization owners and administrators can manage members, roles, projects, billing, seats, budgets, and organization credit wallets. Your organization may access, export, transfer, restrict, or delete content associated with its workspace and may remove your access. Veil is not responsible for an organization’s internal authorization decisions. If you leave an organization, content in its workspace remains controlled by that organization.

3. Permission to use the Service

Subject to these Terms and your plan, Veil grants you a limited, non-exclusive, non-transferable, revocable right to use the Service for lawful internal, personal, research, testing, planning, and field workflow purposes. Features, limits, and provider availability vary by plan, selected Basic focus, geography, source, and account status. No right is granted to resell the Service, operate a competing service, or expose our private APIs except through an agreement that permits it.

4. Your maps, files, and project content

As between you and Veil, you retain ownership of geometry, files, annotations, comments, field records, styles, reports, and other content you submit or create (“User Content”). You grant Veil and its processors a worldwide, non-exclusive, royalty-free license to host, copy, process, transform, render, synchronize, transmit, and display User Content only as reasonably necessary to operate, secure, improve, and support the Service and to follow your sharing instructions.

You represent that you have the rights, notices, and permissions needed for User Content and its selected use. You are responsible for content quality, lawful collection, records-management duties, collaborator access, and maintaining exports or backups appropriate to your work. Do not upload classified information, export-controlled technical data, protected health information, payment-card data, government credentials, or other specially regulated information unless a signed Veil agreement expressly authorizes it.

Private projects remain access-controlled unless you invite someone, move them into an organization workspace, or create a share link. Anyone with access may be able to view, edit, copy, download, or redistribute content according to their role and available controls. Revoke access when it is no longer appropriate.

5. Third-party maps, feeds, software, and restrictions

VeilMaps organizes and displays data from government, public, community, and commercial providers. That content is owned and controlled by its provider, may be delayed, incomplete, generalized, unavailable, or wrong, and may carry separate attribution, caching, export, redistribution, retention, geographic, or use restrictions. You must follow source notices shown in the catalog, layer, export, documentation, or applicable provider agreement.

• Do not remove attribution, bypass access controls, defeat quotas, scrape bulk data, or reconstruct a provider database.
• Do not redistribute FAA SWIM, NOTAM, flight, chart, commercial traffic, AIS, parcel, or imagery data unless the source terms and VeilMaps controls expressly permit it.
• Exports and offline packages include only content approved for that mode. An on-screen layer does not imply a right to download it.

Third-party services may change, suspend, rate-limit, revoke, or discontinue access without notice. We may replace, limit, disable, or remove an integration to comply with law, security requirements, provider terms, cost changes, or source quality concerns.

6. Research and planning only; no professional or operational reliance

Aviation

Aircraft positions, trails, airport information, airspace, procedures, charts, routes, weather, restrictions, NOTAMs, pressure, terrain, and calculated summaries are non-operational situational context for research and testing only. They are not for navigation, separation, dispatch, flight release, air traffic control, operational control, or safety-of-flight decisions. Use current authorized FAA and operator sources, required preflight briefings, and qualified personnel.

Marine and water

AIS, vessel history, charts, bathymetry, tides, currents, buoys, bridge and lock data, notices, warnings, route sampling, draft, and clearance calculations are not certified navigation products and do not replace official charts, Notices to Mariners, Coast Guard requirements, a proper lookout, depth soundings, or the judgment of a licensed mariner. AIS can be absent, delayed, spoofed, or inaccurate.

Traffic, weather, emergencies, and hazards

Traffic flow, crashes, work zones, closures, bridge data, alerts, forecasts, radar, lightning, air quality, fire, flood, and other hazards are planning context, not emergency instructions. Do not use VeilMaps as the sole source for routing emergency services, public warnings, evacuation, roadway control, incident command, or decisions where delay or error could cause harm.

Parcels, boundaries, measurements, and engineering

VeilMaps is not a land surveyor, engineering firm, title company, or permitting authority. Parcel lines and calculations do not establish ownership, legal boundaries, easements, rights-of-way, buildability, code compliance, or safe clearance. A provenance or quality label is not a professional seal. Consult the controlling record and a qualified, licensed professional where required.

7. Plans, trials, subscriptions, taxes, and cancellation

Current plan features and advertised prices appear on the pricing page or at checkout. Taxes may be added. Unless checkout states otherwise, paid plans renew automatically for the selected period until canceled. You authorize Veil and its payment processor to charge the payment method on file. You can manage renewal and seats through the billing controls.

Cancellation stops future renewal but ordinarily does not create a prorated refund for the current period, except where required by law or expressly stated. Access continues through the paid period unless the account is terminated for cause. We may change prospective prices or plan contents with notice reasonably appropriate to the change.

The protected Pro trial is one-time, lasts seven days, does not require a separate paid subscription to expire, and may be limited using account and privacy-preserving anti-abuse signals. Trial access ends automatically at expiration. Creating repeat accounts or manipulating devices to obtain additional trials violates these Terms.

8. Premium usage credits

Some commercial data and burst compute operations use credits in addition to plan access. One credit currently covers one cent (US $0.01) of estimated metered usage. The number of credits charged is shown or made available in the product and may vary by source, area, refresh, request, report, runtime, or analytic operation.

• Basic, Pro, Team, and Enterprise plans may receive an included allowance. Included credits reset at the stated period, expire when that allowance resets, and have no cash value. Trials do not include credits or access to metered data.
• Purchased credits are prepaid, are consumed after included credits, do not auto-renew, and do not expire while the account remains open and in good standing.
• Free, trial, and beta accounts cannot activate metered services, purchase top-ups, or spend a retained purchased balance. A retained balance becomes usable again after an eligible paid plan starts.
• Top-up pricing includes a disclosed operating reserve for payment processing, delivery infrastructure, caching, bandwidth, monitoring, support, and margin. It is not a one-to-one deposit with a provider.
• We reserve before a metered request and restore credits when our systems detect that the provider or compute worker did not begin the paid operation. A successful request is chargeable even if its result is sparse, empty, or not useful for your purpose.

Credits are not money, stored value, a bank account, or property; they cannot be transferred, resold, redeemed for cash, or used outside VeilMaps. Purchases are final except where required by law or our written refund policy. Provider costs and exchange rates may change, so we may change future credit rates after notice in the product. We will not retroactively reduce the numeric quantity of purchased credits already in your wallet.

9. Collaboration, public links, APIs, and offline use

Project owners and organization administrators are responsible for access choices, seat assignments, service accounts, API tokens, webhooks, and public or read-only links. Public links should not be used for confidential material. API, automation, export, report, and offline tools remain subject to plan limits, provider restrictions, reasonable rate limits, and these Terms. Test offline packages before field use and keep an independent copy of irreplaceable records.

10. Acceptable use

You may not use the Service to:

• violate law, sanctions, privacy, property, contractual, intellectual-property, or access rights;
• track, identify, profile, harass, threaten, discriminate against, or facilitate harm to a person without lawful authority;
• interfere with aircraft, vessels, vehicles, infrastructure, emergency services, public safety, or protected facilities;
• upload malware, probe or bypass security, use another person’s credentials, or disrupt the Service or a provider;
• reverse engineer non-public software except where law cannot prohibit it, or use output to train a competing model or service without written permission;
• misrepresent a map, calculation, report, data source, or VeilMaps output as certified, official, current, complete, or professionally sealed;
• circumvent subscriptions, trials, credits, quotas, privacy filters, LADD restrictions, export controls, or provider licensing.

11. Veil property, feedback, and infringement

Veil and its licensors own the Service, software, design, compiled catalog, documentation, marks, and other materials excluding User Content and third-party data. If you provide suggestions, you grant Veil a perpetual, worldwide, royalty-free right to use them without restriction or compensation. To report claimed copyright or other infringement, email info@findveil.comwith the work, location, contact information, good-faith statement, and authority to act.

12. Changes, beta features, and availability

We may add, modify, suspend, or discontinue features, providers, beta functions, limits, or regional coverage. We do not promise that every source will be continuously available, current, nationwide, or free of gaps. Maintenance, provider outages, security events, government shutdowns, internet conditions, and force-majeure events can affect availability. Beta and preview features may be incomplete and may change or end without the notice used for generally available paid features.

13. Suspension and termination

You may stop using the Service and may request account deletion. We may limit or suspend access to protect users or providers, investigate abuse, comply with law or source terms, prevent material harm, address nonpayment, or enforce these Terms. When reasonably possible, we will give notice and an opportunity to cure. We may terminate for material or repeated breach. Provisions that by their nature should survive—including ownership, payment obligations, disclaimers, liability limits, indemnity, and disputes—will survive.

14. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, USER-GENERATED OUTPUT, AND ALL THIRD-PARTY DATA ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VEIL DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, CURRENCY, AVAILABILITY, AND RESULTS. VEIL DOES NOT WARRANT THAT THE SERVICE OR ANY ALERT, ROUTE, MAP, POSITION, FORECAST, CALCULATION, EXPORT, OR PROVIDER FEED WILL BE UNINTERRUPTED, ERROR-FREE, OR SAFE TO RELY ON.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VEIL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND DATA PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS; OR COSTS ARISING FROM OPERATIONAL DECISIONS, PROVIDER DATA, LOSS OF ACCESS, OR UNAUTHORIZED SHARING, EVEN IF ADVISED OF THE POSSIBILITY.

To the maximum extent permitted by law, Veil’s aggregate liability arising from the Service or these Terms will not exceed the greater of US $100 or the amount you paid Veil for VeilMaps during the 12 months before the event giving rise to the claim. This limit does not apply where liability cannot lawfully be limited.

16. Indemnification

If you use the Service on behalf of a business or organization, that entity will defend and indemnify Veil and its affiliates against third-party claims, losses, and reasonable costs arising from its User Content, violation of these Terms or provider restrictions, or unlawful use of the Service. This obligation does not apply to the extent a claim was caused by Veil’s gross negligence or willful misconduct, and it does not apply to an individual consumer where prohibited by law.

17. Governing law, informal resolution, arbitration, and class waiver

Before filing a claim, the complaining party must send a written notice describing the dispute and requested relief. Notices to Veil must be emailed to info@findveil.comwith the subject “Legal Dispute Notice.” The parties will attempt in good faith to resolve the dispute for 30 days.

Unresolved disputes will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules. The Federal Arbitration Act governs this arbitration provision. Hearings may occur remotely unless the arbitrator requires otherwise. The arbitrator may award the same individual remedies a court could award and will issue a reasoned decision. Each party may bring an individual claim in a court of competent small-claims jurisdiction instead.

YOU AND VEIL WAIVE ANY RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, MASS, OR REPRESENTATIVE ACTION.

You may opt out of arbitration by emailing info@findveil.com within 30 days after first accepting these Terms. Use the subject “Arbitration Opt-Out” and include your name, account email, and an unequivocal statement that you opt out. Opting out does not affect other Terms. If you opt out, or if arbitration is found unenforceable, exclusive jurisdiction and venue lie in the state or federal courts located in New Jersey, and New Jersey law applies without regard to conflict-of-law rules. Mandatory consumer protections of your home jurisdiction remain.

18. Changes to these Terms and general provisions

We may update these Terms. We will post the effective date and, for a material change, provide notice in the Service or require renewed acceptance. Continued use after the effective date constitutes acceptance where permitted by law. If a provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. A failure to enforce is not a waiver. You may not assign these Terms without our consent; Veil may assign them in a merger, financing, reorganization, or sale of assets. These Terms and incorporated documents are the entire agreement about the Service.